FAQs

When can I book a Resolution?

Resolutions are held on the second Saturday of every month, from 10 am - 4pm. You can book yours here. [link to calendar]

 

Do you offer Resolutions on the Family Islands?

Yes, at the moment they are available on Eleuthera once every quarter. Book yours here. [link to calendar]

 

How much does a Resolution cost?

The total cost is $500, which is divided equally, with each side paying $250.00. 

 

How do we pay for our Resolution?

Once you’ve used our calendar to book your appointment our office will get in touch to organise payment. Please note that your appointment is not confirmed until we have received full payment. 

 

We have documents, photographs or other information we want you to look at. How can we share it with you?

After booking your appointment you’ll receive a confirmation email with payment instructions. You can reply to that email with copies of your document, or bring them with you if you come to the office in person to make your payment. 

 

What if I have witnesses?

Each side can bring one other person with them to support their story. This is both in the interest of time and to keep your hearing simple. 

 

Can I bring my lawyer?

No, the meeting takes place without any lawyers. I hear both sides, consider both equally and propose a solution that’s a win-win for everyone.  

 

I want to register for a Resolution but I don’t feel comfortable asking the person I disagree with to come, can you help?

Yes. Feel free to go ahead and book an appointment. In the ‘notes’ section of the registration form leave the other party’s contact information and ask our office to contact them. We will reach out and see whether they are willing to come to the table.  

 

What if the other party doesn’t want to try a Resolution?

For this method of dispute resolution to work, both parties have to be willing to meet and be bound by Judge Carol’s decision. Unfortunately, if you cannot both agree to try alternative dispute resolution we will not be able to help you. 

 

What are examples of conflict resolution?

Conflicts involve people who have a close relationship with one another and who disagree over something that’s part of the way they normally interact or relate to each other. They typically happen within a family, church or civic organisation, and can also happen in an employment situation.

 

For example:

• Family: A father and mother live in different homes and can’t agree on how they can both see their children.

 

• Family: Brothers and sisters cannot agree on how to care for an elderly loved one. 

 

• Family: Brothers and sisters disagree about sharing and using a property. 

 

• Church/civic organisation: The leader and the council or governing body have different opinions about projects, internal procedures or how the rules of the organisation should be applied. 

 

• Workplace: Service contracts for union members are due for renewal. 

 

• Workplace: HR issues regarding employee benefits or disciplinary proceedings. 

 

What are examples of dispute resolution?

The kind of problems that require dispute resolution are ones that will likely end up in court if they cannot be resolved. For example: asue; traffic accidents; landlord/tenant disagreements; business/customer disagreements for work done, not done or not done to satisfaction, and over payment for provision of services. 

 

Our problem is really tough. What if you can’t help?

If I see that more in-depth support or intervention is needed I will refer you to getappropriate further help, whether that’s through counselling, Social Services, or something else. 

 

I have another question. 

Feel free to call, email the office or submit your question using this form [link]. We’re happy to help!